Security

The Website uses information security techniques generally accepted in the industry aimed at preventing unauthorised access to and theft of data. To achieve these purposes, the user/client agrees that the provider obtains data for the purpose of authentication of access controls.
 
We offer 100% secure payment
At SUSCRIPCIONES.HOLA.COM we guarantee that every transaction is 100% secure. All transactions made through the Website are guaranteed by the secure server of the bank with which we operate (hereinafter, referred to as the Secure Server), so that your data is protected by the most advanced technology.
 
What happens when I send my details online?
When you make a purchase and choose the payment method, the moment you click on the Payment by card button, the Website connects to the Secure Server, from that point you enter the secure area and provide your bank details in the bank's Secure Server, which ensures that the transaction meets the security requirements and carries out the transaction, after which a confirmation of the transaction appears and, finally, the User is returned to the Website.
 
Could someone know the encryption key?
Each time a user connects to the Secure Server, it generates a random key for the session it is establishing with the user, while the client's browser generates another key, also random, which is used to identify itself to the server. If at the moment a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection. The Secure Server ensures that the generated keys never match while multiple simultaneous connections are established.
 
How do I know that a secure connection has actually been established?
You can tell if you have connected to a Secure Server if the URL starts with "https://". In addition, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, a yellow closed padlock appears).
 
What security protocol is used in transmissions?
Connections to the Secure Server use the latest Security Socket Layer (SSL) security protocol specifications.
 
Which financial institution guarantees the security of my transactions?
When you make a purchase with a debit or credit card on SUSCRIPCIONES.HOLA.COM, a connection is established with the Secure Server of Banco Santander which provides its technological infrastructure to support the electronic transactions that take place on the Website in a secure and efficient manner. When a payment request reaches the Secure Server, it takes charge of managing the authorization or denial, in real time, of the payment of that purchase after corroborating that all the data are correct to make the payment.
 
3D Secure
The payment gateway is compatible with the secure internet payment protocols introduced by Visa and Mastercard brands. 3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, guaranteeing that the customer using a card number is really the cardholder. This is done by means of a secret pin code that your own bank will provide you with and that only you will know, in most cases this code can be requested on-line. For more information you can consult your bank's website or contact your bank.
 
The website only accepts payment with credit cards that are secured (3D Secure), so you will need a special pin code to buy online that must be provided by the financial institution issuing the card, and mentioning the need to have the 3D Secure virtual pin code. 
 
How do we protect your credit card payment?
SUSCRIPCIONES.HOLA.COM uses a server based on one of the most reliable secure payment systems on the Internet: the
TLS security protocol. Your personal data and the information you transmit to us travels in encrypted form over the network, and is protected and encrypted before being sent for processing.
 
For Visa and Mastercard, only transactions payment by CES (Secure Electronic Commerce) will be accepted. After verifying that the card is CES compliant, the system will contact the issuing bank for the buyer to authorise the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.
 
The payment gateway we use for your credit card payment is Banco Santander which encrypts your data using the SSL 256-bit protocol. Our system does not store any bank details of your credit card, but goes directly to the bank's Ecommerce POS (Point of Sale Terminal).